Guest guide
Practical information
Everything you may need during your stay at VITA — key times, amenities and important contacts in one place.
Arrival and your stay
- Check-in from 14:00, check-out until 11:00.
- Quiet hours are from 22:00 to 6:00.
- Please return your room key at check-out.
Breakfast and meals
- Breakfast is served daily from 8:30 to 10:00 in the dining room.
- Breakfast must be eaten on site. Need provisions for the road? We can prepare a takeaway pack: 30 zł/person; children under 10 — 15 zł. Order it the day before, no later than 10:00.
- Home-style dinner: 65 zł/person per day; children under 10 — 40 zł. Served at 15:00. Order the day before, no later than 10:00. If you arrive after 10:00, order by phone or text message before arrival.
- Dinner is one set menu of the day: soup and a main course. Our cook creates the menu from local produce and changes it daily, so we do not publish it in advance — ask reception about the meal served on a particular day.
- For children under 10, we serve a half portion — soup and a smaller main course — for 40 zł instead of 65 zł. We do not offer a separate price for soup only or the main course only.
- A child under 10 sleeping in the parents' bed without an extra bed: 25 zł per day with breakfast. The resort fee is charged separately.
- Breakfast diets: breakfast is served buffet-style, so you compose your meal yourself at no extra charge. You may keep your own dietary products (e.g. gluten-free bread or plant-based milk) in the fridge in your room and bring them to breakfast.
- A special-diet dinner (a separately cooked meal) costs an additional 30 zł/person per day. Please notify us of the diet no later than 7 days before arrival. The kitchen is not certified gluten-free (coeliac disease).
Included in your stay
- Private beach with a pier on Lake Necko.
- Kayaks, bicycles, a SUP board (refundable 200 zł deposit) and an illuminated tennis court (rackets and balls available on site).
- Billiards (200 zł deposit), table tennis, gym and sports courts.
- Free Wi-Fi is available throughout the property — you will receive the password at check-in.
- Free parking is available on the property (unsupervised).
Sauna, hot tub and bonfire
- Lakeside sauna or garden hot tub: 400 zł/2h — prepared exclusively by VITA staff; please let your hosts know if you would like to use it.
- Lakeside bonfire: 100 zł for the first 2 hours; each additional hour or part thereof costs 50 zł. Firewood, roasting sticks and preparation of the fire pit are included.
Equipment available on request
- Additional towels, pillows and duvets — simply ask your hosts.
- Iron and ironing board — available to borrow from your hosts free of charge.
- Baby cot: 50 zł/night. Extra bed: 100 zł/night with breakfast. Please request these when booking.
Children and pets
- Families with children are very welcome — there is a playground, sports courts and a safe, fenced property on site. Ideas for your stay: For families and Attractions for children.
- Pets are welcome: 50 zł/night; please notify us when booking. Details are available on the Staying with a dog page.
Safety and valuables
- Only registered guests may be present on the VITA premises — this applies to the entire property: the building, beach, pier, tennis court, sports courts and garden. We do not accept visits from people without a booking and do not make the grounds or beach available to outside visitors. Please arrange to meet anyone who is not staying with us outside the property.
- You may leave money, documents and valuables with your hosts for safekeeping.
- For fire safety reasons, please do not use your own heaters, cookers or other heating appliances in the rooms (chargers and power supplies are fine).
- The beach and lakeshore are unsupervised — swimming is at your own risk. Life jackets are available free of charge.
Medical assistance and important numbers
- If you feel unwell or have an accident, please let us know and we will help arrange assistance.
- Emergency number: 112.
- Hosts: +48 87 643 39 67 and +48 661 549 377.
Resort fee
- Augustów is a spa town, so we charge a resort fee: adults 6,00 zł; children up to 7 years old — 2,00 zł for each commenced day of the stay. Please pay in cash.
Attractions and the surrounding area
- We will gladly suggest what to see — ask your hosts about attractions, events and local recommendations.
- Online guides: Surroundings and attractions, Attractions for children and Events in Augustów.
- Augustów town centre: approx. 3 km — cinema, restaurants and lake cruises.
You can find the full stay terms in the House Rules. Have a question that is not answered here? Call or write to us — Contact.
We wish you a pleasant stay by Lake Necko!